Refund policy

Small decals. Clear expectations.

Last updated: October 11, 2026

KittyWheelDrive decals are single-use adhesive products. We do not accept returns or exchanges simply because you change your mind, but we will help with damaged, defective, or incorrect items.

Change-of-mind returns

We do not accept change-of-mind returns or exchanges, including for unused decals. This includes choosing the wrong design or size, ordering by mistake, or deciding you do not like the appearance or placement. Please check the product description and dimensions before ordering.

Once the backing has been removed or application has been attempted, a decal cannot be treated as an unused product. This does not prevent us from reviewing a genuine product defect.

Damaged, defective, or incorrect items

If your decal arrives damaged, has a manufacturing or material defect, or is different from the item you ordered, contact us at kittywheeldrive@gmail.com.

For a confirmed issue, we will send a replacement at no additional cost. If a replacement is unavailable, we will refund the affected item. Any different remedy required by applicable law remains available.

Please inspect your order before applying it. For visible shipping damage or an incorrect item, please contact us within 14 days of delivery where possible. For a defect discovered later, contact us as soon as you notice it. These reporting requests do not limit your legal rights.

Include your order number, a description of the problem, and clear photos of the decal and packaging if available. If a problem appears during installation, stop and contact us before continuing when practical. If you cannot provide photos, explain the situation so we can discuss another way to assess the issue.

Installation and handling

Damage caused by incorrect installation or handling, rather than a product defect, is not eligible for a replacement or refund under this policy. Examples include tearing, folding or stretching the vinyl during application; placing it on an unsuitable, dirty, or contaminated surface; or damage from attempted removal or repositioning.

Normal wear and damage caused by misuse are not covered. If you believe an application problem came from defective vinyl or adhesive, contact us for review, even if application has already been attempted.

Holographic finish

Oil-slick holographic vinyl changes appearance with lighting, viewing angle, and the surface behind it. Screen settings can also affect how product images look. Normal shifts in reflected color or brightness are not, by themselves, defects. This does not exclude claims for an incorrect product, a material defect, or an item that materially differs from its description.

Returning an affected item

Please contact us before sending anything back. We will tell you whether a physical return is needed. If we require a return for a confirmed damaged, defective, or incorrect item, we will provide return instructions and a prepaid shipping label. You will not be charged return shipping or a restocking fee for that claim.

Refunds

If a replacement is unavailable and a refund is approved, we will refund the price paid for the affected item, applicable tax, and any original shipping charge attributable to that item to the original payment method. We will confirm by email when the refund has been issued. Your bank or payment provider may need additional time to post it. Contact kittywheeldrive@gmail.com if you need help locating a refund.

Your rights and existing orders

This policy applies to orders placed after it is published. Earlier orders remain subject to the terms provided at the time of purchase. Nothing in this policy excludes or limits rights or remedies that cannot be waived under applicable consumer protection law.